Customer Assistance Agent with French

Interesting carreer opportunity combining language skills, communication ability, fast growing environment and a vibrant city by the shores of Black sea. Very good choice for young people, with passion for work and development, interests in technology and a can do "attitude".

Our client
Our client is a fast growing company, that managed in just 5 years to evolve from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with incredible speed & efficiency.

Join our team in Varna and work with amazing minds that change the way goods are delivered in urban areas.
Right people are required, to complete the circle and achieve excellence and perfection of details.

Remote interviewing process.

Your responsibilities

· Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat).
· Resolve problems that may arise during deliveries.
· Make sudden, late-notice changes when necessary.
· Troubleshoot client and driver issues.
· Work in collaboration with the LiveOps team to improve operational performance.

Perfect candidate
The perfect addition to the team of our client would be a person with the following qualities:
· Excellent written and verbal communication skills in French. Good English.
· Previous experience in customer services will be a plus.
· Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
· Tech-savvy with strong problem-solving skills.

The Company offers
Great working environment, vibrant European city, young and helpful colleagues;
An attractive remuneration + performance bonuses. Referral bonuses.
Transport costs covered.
Full training provided.
Professional and friendly work environment. Opportunity for career growth in a multinational company;
Options for part time work.

If you would like to join the successful team of our client and apply for the abovementioned position, please send us your CV, the Ref. No. SP02, and including a short text for permission to use the information in it for job application purposes. Only short listed candidates will be contacted. E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

French speaking Invoicing Professional

Perfect position for a person who already has some experience in the financial sphere, likes to work with numbers, keeps an eye to the details and holds a strong desire for perfection and professional development. The capital city, young team and international environment add extra value to the working/living conditions and improve your experience and increase your satisfaction. French is a must.

Our client
Our client is a big multinational global technology company focused on enterprises reinvent their businesses for the fast pace demands of the digital age.

The high class top-technology products, great services, and excellent engineering are built on several decades of innovation, including a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. Right people are required, to complete the circle and achieve excellence and perfection of details.

Presently the company is looking to employ a French speaking /native, near native/ invoicing specialist, to complement its team. Job location: Sofia, Bulgaria.

Your responsibilities
· Ensure all unbilled items are issued timely, and in line with the set targets/SLA/;
· Perform daily validation & clearance of meter reading errors, contract errors,
· Checks to Partner Portal errors which are causing unbilled items;
· Constant monitoring of billing holds;
· On going Identification of system issues + logging Solution Manger tickets to resolve
· Ensure business targets achievement on billing completeness, quality and timeliness

Perfect candidate
 The perfect addition to the team of our client would be a person with the following qualities:
· Fluent French, both written and spoken
· Good English
· Some experience in finance related role or customer interaction role
· Preferably excellent analytical and reconciliation skills
· A person that is self-motivated and willing to learn new skills
· Prior experience in a similar role will be considered an advantage

The Company offers
Great working environment, vibrant European capital, young and helpful colleagues
Office in a modern building with excellent access to public transport
Competitive remuneration plus performance based bonus
Fixed, standard working hours Mon-Fri and options for home office after the 6th month
Extra benefits - transport allowance, Additional Health Care Package, and other incentives
Professional and friendly work environment. opportunity for career growth in a multinational company

If you would like to join the successful team of our client and apply for the abovementioned position, please send us your CV, including the text for permission to use the information in it for job application purposes. Only short listed candidates will be contacted.

 

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